Terms & Conditions
sr699

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "sr699" or "the Platform" means the online sports betting and casino service operated at https://sr699.cam and all associated sub-domains, mobile interfaces, and APIs.
• "We," "Us," or "the Operator" means the internationally incorporated entity that owns and operates sr699.
• "You" or "Player" means any individual who registers a player account on sr699 or accesses any part of the platform.
• "Account" means the registered player account created by completing the sr699 registration process.
• "Balance" means the sum of real-money funds held in your Account at any given time, denominated in Indonesian Rupiah (IDR / Rp), and excluding any bonus funds subject to wagering conditions.
• "Bonus Funds" means any promotional credits, free spins, cashback amounts, or similar incentives credited to your Account subject to wagering requirements.
• "KYC" (Know Your Customer) means the identity and address verification process required under the Operator's anti-money-laundering and fraud prevention obligations.
• "Services" means all sports betting markets, casino games, live dealer games, lottery draws (togel), crash games, and any other wagering products available on sr699.
• "Prohibited Jurisdiction" means any country or territory in which accessing or using an online gambling service is unlawful or requires a licence not held by the Operator.
• "Malicious Software" means any bot, scraper, automated betting tool, arbitrage software, or other technology used to gain an unfair advantage on the platform.

Access to and use of sr699 is subject to strict eligibility requirements. By registering an Account, you represent and warrant that:

1. You are at least 21 years of age. sr699 does not permit anyone under 21 to register, access, or use the platform under any circumstances.
2. You are accessing the platform from a jurisdiction in which doing so does not violate any applicable law. You are solely responsible for determining the legality of online gambling in your location.
3. You are acting on your own behalf and not as an agent, proxy, or representative of any third party.
4. You have not previously been excluded from sr699 or had an Account terminated for breach of these Terms.
5. You are not a current employee, contractor, director, officer, or close family member of any employee or contractor of the Operator or its affiliated entities.
6. You do not have a diagnosed or self-identified gambling disorder that makes your participation on the platform inadvisable. If you are concerned about your gambling habits, please visit our Responsible Gaming page before registering.

The Operator reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility cannot be confirmed to the Operator's satisfaction.

To access the Services, you must complete the registration process and create a single Account. The following rules apply:

• One Account Only: Each player is permitted to hold exactly one registered Account. The Operator will immediately suspend any duplicate accounts identified and may forfeit balances in those accounts pending investigation.
• Accurate Information: You must provide accurate, current, and complete information during registration, including your full legal name as it appears on your KTP Nasional, date of birth, residential address in Indonesia, and a valid mobile phone number or email address.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. sr699 strongly recommends enabling two-factor authentication (2FA). You must notify the Operator immediately if you suspect unauthorised access to your Account.
• No Transfer of Accounts: Accounts are personal and non-transferable. You may not sell, assign, gift, or otherwise transfer your Account or any funds held within it to another person.
• Inactive Accounts: An Account that has had no login activity for a continuous period of 12 months may be classified as dormant. The Operator will notify you by email before applying any dormancy fee. Dormancy fees, if applied, will not reduce your Balance below zero.

sr699 is required to verify the identity of all players before processing withdrawal requests and at any other time the Operator reasonably deems necessary. The KYC process is conducted in accordance with internationally recognised anti-money-laundering (AML) and counter-terrorist financing (CTF) standards.

You will be required to provide the following documentation when requested:

• Government-Issued Photo ID: A clear photograph of the front and back of your KTP Nasional (Indonesian National Identity Card). The document must be valid and all text must be clearly legible.
• Proof of Address: A recent utility bill, bank statement from BCA, BRI, BNI, Mandiri, or CIMB Niaga, or official government correspondence issued within the last three months, showing your name and Indonesian residential address.
• Selfie Verification: A photograph of you holding your KTP Nasional clearly visible next to your face, taken in good lighting.
• Source of Funds: In certain circumstances, the Operator may request documentation supporting the source of funds deposited. This may include payslips, bank statements, or tax records.

Failure to complete KYC verification within 30 days of a withdrawal request, or to provide adequate documentation when requested, will result in the withdrawal being suspended. The Operator reserves the right to close Accounts and return uninvested balances (net of any bonuses) to the player's verified payment method in the event of persistent non-compliance with KYC obligations.

sr699 accepts deposits via the following payment methods available to Indonesian players: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed in Indonesian Rupiah (IDR / Rp).

• Deposits must be funded from a payment method registered in your own name. Third-party deposits are not permitted and will be refunded minus any processing fees.
• sr699 does not charge platform-side fees on standard bank transfers. E-wallet providers may apply their own transaction fees; these are disclosed at the point of transaction.
• Deposits are generally credited to your Account within minutes. Bank transfer processing times may vary depending on your bank's internal processing schedule. If a deposit is not credited within two hours, please contact our 24/7 live chat support.
• The Operator reserves the right to reject or reverse any deposit that it reasonably believes to be related to fraudulent activity, money laundering, or breach of these Terms.
• Deposited funds that have not been used for wagering may be refunded to the originating payment method upon request, subject to completion of KYC verification and a review period of up to 5 business days.

Withdrawal requests may be submitted at any time through your Account dashboard. The following conditions apply:

• KYC Prerequisite: Your Account must have completed KYC verification before any withdrawal can be processed. See Clause 4 for details.
• Minimum Withdrawal: Rp 50.000 per transaction. Requests below this threshold will not be processed.
• Processing Time: Standard withdrawals are processed within minutes to hours. During periods of high demand or scheduled maintenance, processing may take up to 24 hours. sr699 targets a median processing time of under 15 minutes for verified accounts.
• Same-Method Withdrawal: Withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible. If the original method is unavailable, the Operator will process the withdrawal to another verified payment method in the player's name.
• Withdrawal Limits: Default daily withdrawal limits apply based on VIP tier. Diamond and Black Diamond members may request enhanced limits via their dedicated account manager.
• Pending Bonus Conditions: Any portion of your Balance that is subject to active wagering requirements cannot be withdrawn until those requirements have been met in full. The wagerable and non-wagerable portions of your Balance are displayed separately in your Account dashboard.

sr699 offers a range of promotional bonuses including welcome packages, deposit reload bonuses, cashback offers, VIP tier rewards, and seasonal promotions for Indonesian national holidays such as Idul Fitri, Indonesian Independence Day (17 August), and Ramadhan. The following general terms apply to all promotions unless a specific promotion's own terms state otherwise:

• Opt-In Requirement: Most bonuses must be claimed explicitly before or immediately after the qualifying deposit. sr699 does not attach bonuses to deposits without player consent.
• Wagering Requirement: All Bonus Funds carry a wagering requirement expressed as a multiple of the bonus amount (e.g., 20× means Rp 100.000 in bonus funds requires Rp 2.000.000 of total wagers before any withdrawal). The applicable multiple is stated in each offer's specific terms.
• Game Contribution Rates: Not all games contribute equally to bonus wagering. Slots typically contribute 100%; live casino and table games may contribute between 10% and 20%. Crash games and speciality titles have individual contribution rates disclosed in each promotion's terms. Sports bets at odds below 1.50 may not count toward bonus wagering at all.
• Expiry: Unclaimed or unmet bonus offers expire within the timeframe stated in the specific offer. Upon expiry, the Bonus Funds and any winnings attributable solely to those funds will be removed from your Account.
• One Bonus at a Time: Players may only have one active bonus running at a time unless sr699 explicitly states otherwise in the specific promotion's terms.
• Abuse and Fraud: Any attempt to exploit, collude on, or abuse bonus terms will result in the immediate forfeiture of all Bonus Funds and associated winnings, and may result in permanent Account closure.

All bets and wagers placed on sr699 are subject to the following general rules, as well as the sport-specific, game-specific, or event-specific rules published within the relevant section of the platform:

• Confirmation of Bets: A bet is considered accepted when the platform displays a confirmation reference number. It is the player's responsibility to verify that bets have been accepted correctly before an event commences.
• Errors in Odds: sr699 reserves the right to void bets placed at clearly erroneous odds (palpable errors / "palp errors"). Players will be notified and their stake returned. Winnings from such bets will not be paid.
• Minimum and Maximum Stakes: Individual markets carry their own minimum and maximum stake limits, displayed at the point of bet placement. These limits may vary by sport, event, market type, and VIP tier.
• Live / In-Play Betting: Live bets are subject to delay in acceptance due to network latency and market settlement speed. sr699 is not liable for bets that could not be placed due to live odds suspension periods.
• Mix Parlay Rules: Mix parlay (combination accumulator) bets require all selections to be correct for a full payout. If one leg of a parlay is void, the bet is recalculated excluding the void selection. Detailed parlay settlement rules are published in the Sportsbook section.
• Game Results: The outcome of RNG-based casino games is determined by a certified Random Number Generator. Results are final once a game round completes. Live dealer game results are determined by physical outcomes (cards, wheel, dice) and are final upon dealer announcement.

The following conduct is strictly prohibited on sr699 and may result in immediate Account suspension, forfeiture of balance, and referral to relevant authorities:

• Registering more than one Account or using another person's Account.
• Providing false, misleading, or fraudulent identity information during registration or KYC.
• Using Malicious Software including bots, automated bet placement tools, odds scrapers, or exploit scripts of any kind.
• Engaging in match-fixing, spot-fixing, or any form of bet manipulation in collusion with participants in a sporting event.
• Colluding with other players in live dealer or poker-format games to gain an unfair advantage.
• Abusing bonuses by creating duplicate accounts, reverse-engineering wagering strategies exploiting specific contribution loopholes, or coordinating bonus abuse across multiple accounts.
• Using the platform for any form of money laundering, fund obfuscation, or terrorism financing.
• Accessing sr699 via a VPN, proxy, or other tool designed to disguise your true geographic location in order to circumvent jurisdiction restrictions.
• Charging back, disputing, or reversing a deposit after placing bets with the deposited funds.

All content on sr699 — including but not limited to the platform design, software, databases, text, graphics, logos, odds data, and game content — is the property of the Operator or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, republish, scrape, distribute, modify, or create derivative works from any content on sr699 without the Operator's prior written consent.

To the fullest extent permitted by applicable law, sr699 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive financial losses arising from your use of the platform, including betting losses.
• Loss of data, loss of profits, or business interruption resulting from technical failures, server downtime, or force majeure events beyond the Operator's reasonable control.
• Delays or failures in deposit or withdrawal processing caused by third-party payment processors, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or LinkAja.
• Unauthorised access to your Account resulting from your failure to maintain adequate password security or your disclosure of credentials to a third party.

In any event, the total aggregate liability of sr699 to you for any claim shall not exceed the total amount deposited by you in the 30 calendar days immediately preceding the event giving rise to the claim.

The collection, use, retention, and protection of your personal data by sr699 is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these Terms, you also acknowledge and consent to the processing of your personal data as described in the Privacy Policy.

In summary: sr699 collects only the data necessary for account operation, KYC compliance, fraud prevention, and service improvement. We do not sell, lease, or share your personal data with third-party marketing firms. All personal data is protected with 256-bit SSL encryption in transit and at rest.

sr699 is committed to promoting responsible gambling among all players. We provide the following tools, which you may activate at any time from your Account settings:

• Deposit Limits: Daily, weekly, and monthly deposit caps to help you manage your spending.
• Session Time Limits: Optional time reminders and automatic logout after a set period of play.
• Reality Checks: On-screen notifications at configurable intervals showing your session duration and net wagering position.
• Self-Exclusion: Voluntary temporary exclusion (minimum 30 days) or permanent closure of your Account. Self-exclusion requests are processed within 24 hours and cannot be reversed during the selected exclusion period.

If you believe your gambling is causing harm to yourself or others, please contact our 24/7 support team immediately or visit our Responsible Gaming page for guidance, external helpline references, and self-assessment tools. sr699 strictly enforces the 21+ age requirement and will close any Account found to belong to a minor without notice and without payment of any balance.

sr699 reserves the right to modify these Terms & Conditions at any time. Where amendments are material — for example, changes to eligibility requirements, fee structures, or withdrawal policies — the Operator will notify registered players via email or an in-platform notification at least 7 calendar days before the changes take effect.

Your continued use of sr699 after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the platform and contact support to close your Account and withdraw your remaining Balance.

Minor amendments — such as corrections to typographical errors, clarifications of existing clauses, or updates to contact information — may be made without advance notice and take effect immediately upon publication.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Operator is incorporated. By using sr699, you irrevocably submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any dispute arising from or in connection with these Terms or your use of the platform.

Nothing in this clause prevents the Operator from seeking urgent injunctive relief in any jurisdiction where it reasonably believes immediate legal action is necessary to protect its rights or the integrity of the platform.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from the Terms. The remainder of the Terms shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the sr699 support team through the following channels:

• Live Chat: Available 24/7 directly on the platform. Median response time under 5 minutes during WIB business hours.
• Email: [email protected] — responses typically within 2 hours. Do not include sensitive financial information in email correspondence.

Formal complaints should be submitted in writing via email with the subject line "Formal Complaint – [Your Username]." The Operator aims to acknowledge all formal complaints within 24 hours and resolve them within 14 calendar days. If you remain dissatisfied after the Operator's resolution, you may seek further recourse through applicable consumer dispute mechanisms in your jurisdiction.

These Terms & Conditions were last reviewed and updated on 1 January 2026. The current version is Version 3.1. Previous versions are available on request via the support team.